Your view of the quality of our service is vital to our continuous improvement processes. We support your rights as a consumer and will assist you to exercise those rights
Should you have a complaint about the quality of our service we encourage you to bring it to our attention as soon as possible. Awapuni Medical maintains an active consumer complaint process alongside our clinical and organisation quality and risk processes.
You may lodge your complaint by contacting any of our staff.
Awapuni Medical supports the promotion and protection of the rights of health and disability consumers through empowerment advocacy.
Therefore should your direct complaint to us not be satisfactorily resolved we encourage you to contact the Health and Disability Advocacy service by contacting the service on 0800 555 050 or by emailing advocacy@hdc.org.nz. The Health and Disability Commission web site at www.hdc.org.nz has further information on your rights as a consumer.
The service aims to assist consumers to achieve consumer-centred health and disability services and resolution of complaints. Independence, accessibility, confidentiality and ethical practice are key components of the services.
